At Flowers by Post UK, every bouquet is crafted and delivered with care. We take pride in our fresh flowers guarantee across the UK and our dedication to customer satisfaction. However, if something does not meet your expectations, our returns, refunds and complaints policy ensures that your concerns are handled fairly, quickly and with understanding.
Our goal is to provide peace of mind to all customers — whether you’re ordering for home, business or a special occasion — by resolving any issue with professionalism and transparency.
We carefully package and ship each bouquet to maintain freshness and presentation. If your flowers arrive damaged, wilted or in poor condition, please let us know as soon as possible after delivery. We may ask for a brief description or photograph of the issue to help us understand what went wrong.
Once verified, we will offer a replacement bouquet or a full refund. We want every order to bring joy, and we’ll do everything we can to make things right.
Our flowers are guaranteed to remain fresh for at least seven days after delivery when cared for properly. If your flowers do not meet this standard, we are happy to provide a replacement or partial refund. Each case is reviewed individually by our team, and we always aim to find a solution that leaves you completely satisfied.
Refunds are issued in cases where an order arrives damaged, late without notification, or not as described. Once approved, refunds are processed to the original payment method. It may take several working days for funds to appear, depending on your provider.
Because flowers are perishable, we cannot accept returns unless a specific issue has been confirmed. However, we will always investigate any complaint thoroughly and offer fair outcomes based on our inspection process.
We take all complaints seriously. If you’re unhappy with any part of your experience, please contact our customer service team promptly with your order details and a description of your concern. We will respond quickly and aim to resolve the matter efficiently.
Our team handles every complaint with empathy and professionalism, ensuring you feel supported from start to finish.
If your flowers have not arrived as scheduled, please get in touch immediately. We’ll investigate the issue with our courier partners and arrange redelivery or a suitable alternative. If we cannot fulfil your order as expected, a full refund will be issued.
As a leading online florist, Flowers by Post UK has built a reputation for reliability, freshness and excellent service. Our policies are designed to uphold that trust, ensuring every customer receives the same high level of care and respect. From first-time buyers to long-standing clients, your satisfaction remains at the heart of what we do.
We are proud to serve households and businesses nationwide, offering not just flowers, but confidence in every delivery.
